REPAIR PROCESS

   VEHICLE DROP OFF

Vehicle intake – Tag keys – Computer documentation

Waiting for insurance company authorization – Digital photos taken

   REPAIRS BEGIN

Vehicle assigned to a technician in order of arrival

Damage estimate completed – Create work file

   BODY SHOP/REPAIR PROCESS

Technician disassembles vehicle and inspects for additional damage

Order parts

Body repairs in progress

   PAINTING/REFINISH/POLISH

Prepare vehicle for paint – Sanding – Apply primer

Inspect body repairs complete-Sealers applied – Vehicle masking

Vehicle in paint booth – Apply paint & clear coat – Paint drying

Painted surfaces are polished

Pinstriping applied – Rockguard – Two tone paint

Bumpers polished

   REASSEMBLE VEHICLE

Mechanical work -Installation of lamps, Air Conditioning, Install moldings, grills, doors, trim pieces, etc.

Front end alignment if needed – Electrical & Airbag replacement if needed

   CLEAN VEHICLE

Wash – Vacuum – Make ready

Painted panels waxed as needed

    QUALITY ASSURANCE

Service Advisor performs quality control inspection
and completes 22-point checklist

Notify customer when ready

    VEHICLE READY

Visit collision center – Customer inspects completed repairs

Complete final paperwork and warranty

Review customer satisfaction survey