REPAIR PROCESS
VEHICLE DROP OFF
Vehicle intake – Tag keys – Computer documentation
Waiting for insurance company authorization – Digital photos taken
REPAIRS BEGIN
Vehicle assigned to a technician in order of arrival
Damage estimate completed – Create work file
BODY SHOP/REPAIR PROCESS
Technician disassembles vehicle and inspects for additional damage
Order parts
Body repairs in progress
PAINTING/REFINISH/POLISH
Prepare vehicle for paint – Sanding – Apply primer
Inspect body repairs complete-Sealers applied – Vehicle masking
Vehicle in paint booth – Apply paint & clear coat – Paint drying
Painted surfaces are polished
Pinstriping applied – Rockguard – Two tone paint
Bumpers polished
REASSEMBLE VEHICLE
Mechanical work -Installation of lamps, Air Conditioning, Install moldings, grills, doors, trim pieces, etc.
Front end alignment if needed – Electrical & Airbag replacement if needed
CLEAN VEHICLE
Wash – Vacuum – Make ready
Painted panels waxed as needed
QUALITY ASSURANCE
Service Advisor performs quality control inspection
and completes 22-point checklist
Notify customer when ready
VEHICLE READY
Visit collision center – Customer inspects completed repairs
Complete final paperwork and warranty
Review customer satisfaction survey
